BUSINESS CASE STUDY

zeVez Saves Money, Expands Business, and Moves to a Total Remote Workforce with Talented goLancers

“goLance has exceptional, personalized customer service and we couldn’t be happier. I feel like goLance cares as much about the client as they do the freelancer, and that’s a good balance. We switched to goLance because another freelance platform raised our rates, and it’s so much easier to communicate with goLance and express our needs.”

Joe Graziano

CEO, RewardWorks by zeVez

Company Benefits with goLance

Uses highly talented and loyal global goLancers to provide exceptional support and services to its customers.

Receives personalized service from goLance, which has helped zeVez expand its business and keep its customers happy.

Saves money with no fees for clients, cash back on services, and low fees for freelancers.

Eliminated the office and was able to fully REMOTE iT! by leveraging the advantages of a global remote team, technology, and processes.

BUSINESS CHALLENGE

RewardWorks by zeVez

zeVez makes it easy for its customers, which generally have between $5 million and $1 billion in sales each year, to identify and process bills that can be paid by secure, virtual credit cards for fixed amounts and one-time use. After verification, the payments are processed, and the customers are issued rewards. Although the company maintains a database of suppliers that accept credit cards, and the types used, in many cases the suppliers also need to be contacted by phone to verify credit card acceptance policies and amounts.
The company, which has a combination of in-house staff and global freelance talent, wanted to bring on more freelancers to support call centers and provide other services to keep up with business demands. Graziano was looking for freelance marketplace with exceptional customer support and an equitable pricing structure.

How goLance Helped

zeVez switched to goLance in 2018 and Graziano is very satisfied with the customer support, technology for managing and paying workers, and the talented global goLancers that now provide tele-verification of credit card acceptance policies, programming, data analysis, customer service, operations, and other activities. The goLance pricing model was also much more favorable to the company and its freelancers than what was offered by other freelance platforms. As zeVez brought on an increasing number of remote workers, Graziano noticed that people were even more productive working from home than from the office.

They Attribute This Success To

Industrious, happy freelancers

goLance freelancers work steadily from 20 to 40 hours a week and take home more of their paycheck than with other freelance marketplaces. Because of goLance’s lower fees and zeVez’s opportunities for advancement, goLance has helped Graziano to foster long-term working relationships with its freelancers.

Exceptional customer service from goLance

goLance provides the business whatever support is needed, the flexibility to customize services for its clients, and goes beyond what’s offered by other freelance marketplace providers. “It’s a digital society, and goLance personalizes their customer service and you don’t have to talk to a machine when you need help,” says Graziano.

A great pricing model

golance's pricing model keeps its clients happy with cash-back incentives and no fees for goLance clients. goLance also accepts credit card payments for freelancers.

Technology and business practices for fully remote companies

The goMeter and work diary make it easy to check the status of activities, track time, and ensure that payments are accurate and timely.

Additional Benefits with goLance

“We didn’t start out as a remote business, but as we brought on more freelancers from goLance, and saw how well it worked, the process of becoming fully remote was an easy transition. We had to go entirely remote since May 2020 due to COVID requirements, and it was working out so well that we decided we no longer needed an office.”
Joe Graziano
CEO, RewardWorks by zeVez

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