All your payment transactions are protected at the highest security standard offered by the payment card industry: PCI DSS.
We are monitoring suspicious activity 24/7 with efficient fraud detection solutions.
goLance values your privacy. Your data is secure at all times with strong encryption algorithms.
If there’s a problem with another user with whom you have a goLance contract, you can ask for our dispute resolution process. We will investigate and help you to find a solution.
For your convenience, we offer a star rating system that allows you to check the number of jobs completed by the user, as well as their feedback from former clients/contractors.
A powerful time-tracking tool. It helps the client and the freelancer to keep track of the working progress. Please remember that manually added hours are not covered by goLance protection.
The review period (5 days after a work week is finished) provides a buffer for clients to look over the freelancer’s Work Diary and make sure the tasks assigned are complete. If you are unhappy with the freelancer’s work or their activity reflected in the Work Diary, please contact them immediately to resolve your concerns. If you don’t take any action until the end of the review period, the work week will be finalized and you won’t be able to contest the payment.
Scammers may try to involve you in a fraud scheme. If you follow these 3 basics rules, you may prevent most of them:
Do not communicate outside the goLance secure chat (you can send messages and make calls with it). We monitor the conversations and detect most of the scam attempts, but it is more difficult for us to detect them if the conversation occurs outside goLance.
Do not send money outside goLance.
If another user asks you to do something unusual, suspicious or inappropriate, contact us or flag the user . We will confirm if it is a scam or not.
We are trying our best to block all the suspicious accounts, but a scam can always happen. If you detect something suspicious or inappropriate you can report it to us by reporting a user or their posted Job (you are protected, the reported user won't know it).
It doesn't happen often, but sometimes there is an issue between a freelancer and a client.
In most cases, the easiest way to settle a dispute is for the freelancer and the client to discuss, figure out what happened, and work together to solve it.
However, if an agreement is not found, goLance can help them to arrive at a solution with a dispute process.
Note that the dispute process can only be used if there is a goLance contract between the freelancer and the client, and disputed time was tracked for this Contract using the goMeter.
In the process, both parties will be asked to provide a detailed description of the problem and present evidence (documents, conversation log, …) so a dedicated goLance investigation team can evaluate the situation and make a decision.
The party who is declared the winner will have to pay a 5% fee of the total amount disputed.
At the end of the process, both parties won't be allowed to post a review on the other party.
As Golance is constantly trying to improve the safety of the golancers, you may be required to pass an ID verification process.
If you are requested to pass the ID Verification, you will find all the elements that you should provide when you are logged into your account.
Note that your documents will be secured at all times.
At goLance we do our best to ensure your security
We value the work of users who help us to detect security vulnerabilities.
If you believe you have found a vulnerability in the *.golance.com domains or in the goLance mobile app, we encourage you to send it to us. We will investigate and fix it as soon as possible.
We would like to thank the people who are helping us to keep goLance secure and safe.