Your safety is our priority

Payment protection

All your payment transactions are protected at the highest security standard offered by the payment card industry: PCI DSS.

Fraud prevention

We are monitoring suspicious activity 24/7 with efficient fraud detection solutions.

Privacy

goLance values your privacy. Your data is secure at all times with strong encryption algorithms.

Dispute resolution

If there’s a problem with another user with whom you have a goLance contract, you can ask for our dispute resolution process. We will investigate and help you to find a solution.

Support

We're here to help. Do not hesitate to tell us if you detect suspicious activity and we’ll investigate.

Rules for goLancers

General Rules

  • Always respect other users.
  • Do not engage in a communication outside goLance (by email, Skype or other messengers) – otherwise, goLance will not be able to help you in case of a dispute.
  • Use your real name and surname on the platform.
  • Do not falsify your identity or your skill.
  • Do not try to perform any illegal activity (spam, scam, fraud, law or regulation violation, …).
If you don’t comply with these Security Regulations, your account will be blocked.

Job Description Rules

  • The job description should be written in proper English.
  • Be specific in the job description: what kind of skills and experience your potential contractor needs to have, what deliverables you are expecting, and specify any deadlines or timescales you may have.
  • Do not promote your skill as a freelancer.
  • Do not invite other users to apply, work or pay outside goLance.
  • Do not be involved in spam or fraudulent activities.
If your job does not match our policy, we will not validate it.

Security tips

How to protect your contract

1
Look at the feedback score

For your convenience, we offer a star rating system that allows you to check the number of jobs completed by the user, as well as their feedback from former clients/contractors.

2
Use the GoMeter for hourly contract

A powerful time-tracking tool. It helps the client and the freelancer to keep track of the working progress. Please remember that manually added hours are not covered by goLance protection.

3
As a client, take the time to review the work accomplished

The review period (5 days after a work week is finished) provides a buffer for clients to look over the freelancer’s Work Diary and make sure the tasks assigned are complete. If you are unhappy with the freelancer’s work or their activity reflected in the Work Diary, please contact them immediately to resolve your concerns. If you don’t take any action until the end of the review period, the work week will be finalized and you won’t be able to contest the payment.

4
Always pay through goLance, otherwise we won't be able to provide any assistance

How to secure your account

Choose a strong and unique password to protect your account, and do not share it.
Enable the two-factor authentication by text message or by app.
Don't forget to log out of your session, especially if you log in from a public network.
We will send you a notification by email if a sensitive operation is performed on your account. Look at these notifications and contact the support as soon as possible if it wasn’t you who initiated the operation.
Check your GoWallet regularly in order to detect unauthorized transactions.
If you are using the mobile app, do not root or jailbreak your smartphone and use a mechanism to lock your phone automatically.

Learn how to detect scam

Scammers may try to involve you in a fraud scheme. If you follow these 3 basics rules, you may prevent most of them:

1

Do not communicate outside the goLance secure chat (you can send messages and make calls with it). We monitor the conversations and detect most of the scam attempts, but it is more difficult for us to detect them if the conversation occurs outside goLance.

2

Do not send money outside goLance.

3

If another user asks you to do something unusual, suspicious or inappropriate, contact us or flag the user . We will confirm if it is a scam or not.

You are very probably talking to a scammer if the user asks you:
  • to pay (even a small fee) to get a job, or when you just start a job. It could be a license, a site registration fees, an assurance deposit, a payment for a training kit…
  • to communicate personal or sensitive information (ID, account password, tax document, bank details,…).
  • to send or receive funds outside goLance.
  • to share your contact information or to contact him outside the goLance secure chat (via email, Skype, chat).
  • to start working before a contract is created.
  • to give high quality work samples or to perform a short unpaid job as a test.
  • to do an illegal job.
  • to click on a suspicious link or to download a suspicious file. We recommend you to analyze all received documents with an antivirus.

How to report a suspicious user

We are trying our best to block all the suspicious accounts, but a scam can always happen. If you detect something suspicious or inappropriate you can report it to us by reporting a user or their posted Job (you are protected, the reported user won't know it).

Dispute process

It doesn't happen often, but sometimes there is an issue between a freelancer and a client.
In most cases, the easiest way to settle a dispute is for the freelancer and the client to discuss, figure out what happened, and work together to solve it.

However, if an agreement is not found, goLance can help them to arrive at a solution with a dispute process.
Note that the dispute process can only be used if there is a goLance contract between the freelancer and the client, and disputed time was tracked for this Contract using the goMeter.

In the process, both parties will be asked to provide a detailed description of the problem and present evidence (documents, conversation log, …) so a dedicated goLance investigation team can evaluate the situation and make a decision.

The party who is declared the winner will have to pay a 5% fee of the total amount disputed.

At the end of the process, both parties won't be allowed to post a review on the other party.

Tips to manage a dispute

Stay polite and respectful
Be constructive and focus on finding a solution
Communicate with clear and objective evidence

KYC

As Golance is constantly trying to improve the safety of the golancers, you may be required to pass an ID verification process.
If you are requested to pass the ID Verification, you will find all the elements that you should provide when you are logged into your account.

Note that your documents will be secured at all times.

Security vulnerability reporting

At goLance we do our best to ensure your security
We value the work of users who help us to detect security vulnerabilities.
If you believe you have found a vulnerability in the *.golance.com domains or in the goLance mobile app, we encourage you to send it to us. We will investigate and fix it as soon as possible.

If your vulnerability is validated by our security team, you will be rewarded by:
  • your name and/or company name in our wall of fame, if you agree to this
  • a potential monetary reward at goLance's sole discretion
Do not engage in malicious activities!

Guideline for a vulnerability searcher

Please share the security issue with us before making it public
Please wait until we notify you that the vulnerability has been resolved before you disclose it to others.
When submitting a vulnerability, please provide a clear, concise description of steps to reproduce the vulnerability and full details of the security issue.
To receive credit, you must be the first to report the vulnerability, and you must provide us a reasonable amount of time to remediate before you disclose the issue publicly.
Please do not engage in actions that involve:
  • Denial of service with automatic tools
  • Potential or actual damage to goLance users, systems, applications or data
If you don’t comply with this guideline you won’t be rewarded.

Hall of fame

We would like to thank the people who are helping us to keep goLance secure and safe.

Mael Baslote
Mohamed

Contact Support

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